BeyondScale Technologies Pvt Ltd
Support Policy
Introduction
At BeyondScale Technologies Pvt Ltd, we are committed to providing comprehensive support to ensure the smooth operation and optimal use of our Computerized Maintenance Management System (CMMS), BOLT. Our Support Policy is designed to assist our valued customers in resolving issues efficiently and maximizing the benefits of our CMMS platform. Below are the key components of our Support Policy:
Support Channels
We offer multiple channels for support inquiries, including:
Email Support: Customers can reach out to our support team via email at support@beyondscale.tech for assistance.
Phone Support: Our dedicated support hotline is available during business hours to address urgent inquiries. Please dial +91 40 4017 3686.
In-App Support: Users can submit support tickets directly through the CMMS platform for prompt assistance.
Response Time
We are committed to responding to all support inquiries in a timely manner. Our standard response time is within 24 business hours for non-urgent inquiries. For critical issues impacting operations, we prioritize immediate assistance and aim to respond within 2 hours during business hours.
Issue Resolution
Our support team is dedicated to resolving issues efficiently and effectively. Upon receiving a support request, we will promptly investigate the issue and provide clear guidance for resolution. Complex issues may require additional time for thorough investigation, but we strive to keep customers informed of progress throughout the resolution process.
Software Updates and Maintenance
BeyondScale Technologies continuously improves our CMMS platform through regular software updates and maintenance. These updates may include bug fixes, performance enhancements, and new features to enhance the user experience and address customer feedback. We notify customers in advance of scheduled maintenance windows to minimize disruption to operations.
Training and Resources
To empower our customers to make the most of our CMMS platform, we offer comprehensive training resources and documentation. This includes user guides, video tutorials, and live webinars to help users navigate the features and functionalities of our software effectively. Our support team is also available to provide personalized training sessions upon request.
Third-Party Integrations
BeyondScale integrates with various third-party applications. Support for these integrations may be limited or require contacting the respective software vendor.
Feedback and Continuous Improvement
BeyondScale Technologies values customer feedback as an essential driver of continuous improvement. We encourage customers to share their experiences, suggestions, and concerns with our support team to help us enhance our products and services. Your input enables us to tailor our solutions to meet your evolving needs and deliver the best possible customer experience.
Security and Data Privacy
We prioritize the security and privacy of our customers' data. BeyondScale Technologies implements robust security measures to safeguard customer information and prevent unauthorized access. Our CMMS platform complies with industry standards for data protection, and we regularly review and update our security protocols to address emerging threats and vulnerabilities.
Additional Note
BeyondScale Technologies reserves the right to modify this Support Policy at any time without prior notice. We recommend checking this policy periodically for updates.
Excessively complex issues or customizations may require additional charges. Our support team will discuss these situations with you on a case-by-case basis.
Conclusion
By adhering to our Support Policy, BeyondScale Technologies aims to provide unparalleled support and assistance to our customers, empowering them to streamline maintenance operations and achieve their business goals. We are dedicated to fostering long-term partnerships built on trust, reliability, and mutual success.
For any inquiries or assistance, please don't hesitate to contact our support team at support@beyondscale.tech or +91 40 4017 3686. We look forward to serving you.